Your formal complaint may not be accepted by the CFT on various grounds. You are better off working with an immigration expert to raise a complaint, so you have a better chance of eliciting a response from the INZ. Contact us for a consultation to discuss the nature of your complaint and explore your best path forward.
What is the scope of complaints entertained by Immigration New Zealand?
- INZ’s systems and facilities
- The content of IACs (Internal administration circulars) or other immigration instructions
- Issues related to INZ’s services – such as behaviour or attitude of their staff, communication or advice from INZ and delays in assessing a visa application
- Issues with INZ’s processes, which may either be in the context of a decision made by the INZ or other related matters
- How certain factors related to the case were balanced and weighed by the immigration officer while making the decision
- How the immigration instructions were interpreted during the decision-making process in the case of any decision
- How fair a decision was in terms of its effect on the personal circumstances of an individual or his/her family members
It may sometimes be tricky to figure out if your complaint falls in the scope of what will be accepted by the CFT. You must work with a licensed immigration adviser to ensure your complaint does not get rejected. Contact us, at NZ Immigration Help, to take advantage of our consultation related to your case.
What happens to complaints that Immigration New Zealand does not handle directly?
- Alleged complaints related to fraud, dishonesty or corruption of staff members – these will be handled by the Corporate, Governance and Information Group’s MBIE integrity team
- Immigration policies of the New Zealand Government
- Complaints related to a corrupt employer, educational institute or other immigration client
- Services outsourced by the INZ, such as Visa Application Centres
- Complaints about services tendered by other government agencies